Xerox plans test of La. EBT system; DCFS reminds retailers to follow procedures

Image courtesy La. Dept of Children and Family Services
Thursday, May 8, 2014 - 5:36pm

Xerox, a third party contractor for DCFS, will conduct several multi-state tests of its Electronic Benefits Transfer (EBT) system during May, the first this Saturday, May 10. The tests will assess the integrity of the system and will be conducted across the Xerox EBT system, which includes Louisiana.

Xerox assures the Louisiana Department of Children and Family Services (DCFS) that the tests are not expected to impact Louisiana's EBT system. DCFS contracts with Xerox to distribute benefits through EBT for the Supplemental Nutrition Assistance Program (SNAP, formerly food stamps), and cash benefit payments through Kinship Care Subsidy Program (KCSP) and Family Independence Temporary Assistance Program (FITAP).

In the event the EBT host is unavailable because of the Xerox tests, DCFS reminds retailers to follow their established policies and procedures. Retailers who have questions regarding the tests can call 1-866-880-5264.

The planned tests are similar to one completed in October 2013 that resulted in a multi-state EBT failure. DCFS has determined that some retailers did not follow guidelines during that event, resulting in SNAP recipients who attempted to intentionally and grossly misuse taxpayer dollars by using their EBT cards to make purchases that exceeded the available balance in their accounts. To date, 41 SNAP recipients have been disqualified for a period of at least one year because of their actions that day.

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